Updated: August 29, 2026
Return Policy
We accept returns under the following conditions:
Return window: Return request must be raised within [7] days from the date of delivery.
Product condition: The product must be unused, unworn, unwashed, undamaged, and in its original condition.
Packaging & tags: Original packaging, all tags, labels, hygiene stickers, accessories, and the invoice must be intact.
Products marked as “Non-Returnable” on the product page are not eligible for return.
- Non-Returnable Products
The following items are not eligible for return or refund (unless received damaged or defective):
Innerwear, lingerie, bras, panties, shapewear, socks, and hygiene-related products
Swimwear
Customized, made-to-order, or personalized items
Products purchased during clearance, final sale, or promotional events
Products with missing original tags, labels, or packaging
Used, worn, washed, or damaged items
Items that have already been exchanged once
- How to Raise a Return Request
Customers can initiate a return through any of the following methods:
Option A – Via Website (Recommended):
Log in to your account on our website
Go to My Account → Orders
Select the order and click “Request Return”
Select the reason for return and provide any additional details
Option B – Via Email:
Email us at [dreamsellline424@gmail.com]
with the following details:
Order ID
Reason for return
Clear photos of the product (mandatory for damaged/defective items)
Option C – Via WhatsApp/Call:
Contact our support team at [your-phone-number]
Our support team will respond within 24–48 business hours.
- Damaged / Defective / Wrong Item
If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of delivery
Share clear photos or an unboxing video showing the entire package opening process from start to finish without edits
After verification, we will offer a replacement or full refund, as applicable
Return shipping will be free in such cases
- Return Shipping
Scenario Who Pays for Return Shipping
Return due to seller error (damaged/defective/wrong item) Free – borne by us
Customer-initiated return (size/fit issue or change of mind) Customer bears the shipping charges
For customer-initiated returns, if we arrange the pickup, a flat deduction of [₹50] may apply.
- Refund Process
Once we receive and inspect the returned item:
Step Timeline
Quality inspection at our warehouse 1–3 working days
Refund processing (if approved) [5–7] working days
Refund credited to customer Depends on bank/payment provider
Refund method:
Prepaid orders: Refund will be credited to the original payment method
Cash on Delivery (COD) orders: Refund will be processed via bank transfer or UPI
Important notes:
Shipping charges are non-refundable, unless the return is due to our error
Refunds are issued only after the returned item passes quality inspection
We reserve the right to deny a refund if the returned item does not meet our policy guidelines
- Exchange Policy
If you wish to exchange for a different size or style:
Exchange requests must be raised within [7] days of delivery
Exchange is subject to stock availability
If the requested product is out of stock, we will offer store credit or a refund
For size exchanges, return shipping is often borne by us
For different-product exchanges, customer may bear the return shipping cost
- Order Cancellation
Orders can be cancelled before dispatch
Orders cannot be cancelled once shipped
Refusal of delivery may result in deduction of shipping charges
- Grievance Redressal Officer
Mandatory for Indian e-commerce websites under Consumer Protection Rules, 2020
Name [KULDEEP BHADANA]
Email [dreamsellline424@gmail.com]
Phone [+91 8791840028]
Address [O-519, GAUR CITY CENTRE, SEC-4, GREATER NOIDA WEST, Gautam Buddha Nagar, Gautam Buddha Nagar, GautamBuddha Nagar- 201318, Uttar Pradesh]
All grievances will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.
Business Hours [Monday–Saturday, 10:00 AM – 6:00 PM IST]